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CUSTOMER SERVICE


Welcome to Tags for Pet's customer service page.
Click on one of the topics listed below:


• Contact Info & Hours • Frequently Asked Questions
• Our Return Policy • Sizing Guide
• Delivery Information • How to Apply the Collar Tag
• Bulk Pricing
Contact Information and Hours
Our toll-free customer service number is 1-800-726-1912. We are open from 8:00 AM to 4:30 PM EST, Monday through Friday. Or you may e-mail us at info@tagsforpets.com. We will respond to your e-mail request within two business days.
Our mailing address is:
Tags for Pets
PO Box 8337
Chattanooga, TN 37414

Frequently Asked Questions
I received my order and it has an error on it. What should I do?
Return the product to our mailing address and we will gladly correct it. Make sure to include the correct information in your request.

The product I ordered from you is broken. What should I do?
Return the product to our mailing address and we will gladly replace it.

A week has gone by and I have not received my order. What should I do?
We use the U.S. Postal Service to deliver our products. Sometimes delays may occur. Please wait 14 days for domestic orders and 21 days for international orders.

I can't fit all the information that I want on the tag in the space provided.
Each tag, collar and leash has a limit to the number of lines and characters that may be engraved or embroidered on it. However, our larger tags, particularly the medium and large stainless steel tags, have greater limits than the others. See the line and character limits for each type of tag, leash and collar below:

Tag Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Small Stainless Steel 10 12 12 12 10 N/A
Medium Stainless Steel 15 17 17 17 17 12
Large Stainless Steel 15 17 17 17 17 12
Small Brass 10 18 18 18 12 N/A
Medium Brass 12 22 22 22 12 N/A
Large Brass 12 28 28 23 12 N/A
Brass Collar Tag 12 24 24 24 12 N/A
Cat (all sizes) 12 16 16 16 12 N/A
Round (all sizes) 12 16 16 22 12 N/A
Bone (all sizes) 12 25 25 22 12 N/A
Heart (all sizes) 12 21 21 19 12 N/A
Mouse (all sizes) 12 16 16 16 12 N/A
Fireplug (all sizes) 15 16 16 16 12 N/A
Dog (all sizes) 12 19 19 15 12 N/A

Our Return Policy
Your satisfaction is guaranteed! If for any reason you are not completely satisfied with your order, simply return it to us within 90 days. Please provide us with the reason for your dissatisfaction and we will promptly replace your order to your satisfaction or give you a full refund.

Sizing Guide
Four our tags, we generally recommend a small tag for pets 20 lbs. and under, a medium tag for pets between 20 and 50 lbs., and a large tag for pets over 50 lbs. Our collars are sold by ACTUAL neck size. To determine which size is best for your pet, choose the size according to your pet's ACTUAL neck measurement. We will be sure to allow the proper amount of slack for that neck size. However, if your pet is still growing, you may want to order a larger size to allow for future growth. Typical neck sizes for many dog breeds are listed below.

Breed Typical Neck Size in Inches
Beagle     12 14 16 18      
Boston Terrier     12 14 16 18      
Boxer           18 20 22  
Bulldog         16 18 20 22 24
Chihuahua 8 10 12 14          
Cocker Spaniel     12 14 16 18 20    
Dachsund       14 16 18      
Dachsund (Miniature)   10 12 14 16        
Doberman Pinscher           18 20 22 24
German Shepherd           18 20 22 24
Labrador Retriever             20 22 24
Maltese   10 12 14          
Miniature Pinscher 8 10 12 14 16 18      
Pomeranian   10 12 14          
Pug     12 14 16        
Golden Retriever         16 18 20 22  
Shetland Sheepdog       14 16 18 20    
Shih Tzu   10 12 14          
Siberian Husky         16 18 20 22 24
Yorkshire Terrier   10 12 14          

Delivery Information
We send all out products via the U.S. Postal Service, First Class. Typically, an order will take 4-7 business days for delivery. However, if you have not received your order after 14 days (or 21 days, if you are overseas) please contact us at 1-800-726-1912 between 8:00 AM and 4:30 PM ET, Monday through Friday. Or e-mail us at info@tagsforpets.com.

How to Apply the Collar Tag
Using the tag as a guide, mark the desired position for holes in your collar. Then carefully punch holes in your collar using a sharp instrument (such as an ice pick or a nail). Apply the tag by placing the tag over the holes in your collar and inserting the rivets through the tag and the collar. Place the collar on a hard, flat surface and tap the rivets down flush with the collar using a hammer.

Bulk Pricing
We offer special pricing to those individuals who would like to order in bulk. If you are interested in learning about our special pricing for bulk orders, please contact 1-800-726-1912 between 8:00 AM and 4:30 PM ET, Monday through Friday. Or e-mail us at info@tagsforpets.com.


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